Helpful Information
I'm a full-time entrepreneur and mom to two amazing kids, plus a proud caretaker of three cats, five chickens, and two dogs. We run our family business together, bringing passion and expertise as dedicated vinyl collectors. Together, we work hard to provide a trustworthy, personal place for music lovers and collectors to shop online.
We handle all customer service ourselves.
Outside our regular hours (evenings, weekends, and holidays), you may receive automated replies instead of a live response. These automated messages are designed to provide immediate assistance while we follow up personally during business hours.
Customer Service Hours:
Monday–Friday, 9:00 AM – 4:00 PM Eastern Time
Common Vinyl Record Questions
Record Grading
We strive to grade every album accurately using accepted collector standards. Because grading can involve some subjectivity, we encourage customers to review all photos and descriptions before purchasing.
Cleaning Process
Every record is carefully inspected and cleaned using ultrasonic cleaning equipment before shipment. While cleaning can significantly improve playback quality, it cannot repair scratches, groove wear, warping, or other physical damage.
Used Records
Unless specifically listed as sealed, all albums should be considered pre-owned. Many vintage records may show signs of age, shelf wear, price stickers, writing, or minor imperfections consistent with their age and history.
Sleeves and Jackets
Album jackets, inner sleeves, inserts, posters, and other included materials are described to the best of our ability. Please review item descriptions carefully if these components are important to your purchase.
Shipping and Packaging
Collector-Grade Packaging
Records are shipped securely using protective mailers and packaging materials designed to help prevent damage during transit.
Shipping Delays
We understand how exciting it is to wait for a long-sought album. Once a package leaves our hands, delivery times are controlled by the carrier and may occasionally experience delays.
Wrong Item, Damaged, or Defective
Wrong Item? Email us with photos, your order number, and your contact information. We'll work quickly to make it right.
Damaged During Shipping? Please email photos of the packaging and the item within 48 hours of delivery. Include your order number and a brief description of the damage so we can assist you promptly.
Lost Orders and Delivery Issues
Lost in Transit: If tracking shows no movement for an extended period, contact us, and we'll help investigate the shipment.
Returned to Sender: If a package is returned by the carrier, please contact us so we can arrange reshipment.
Address Accuracy: Please verify your shipping address before completing checkout. We ship to the address provided during the ordering process. If you notice an error, contact us immediately, and we'll do our best to update the order before shipment.
Marked Delivered but Missing? First, check with household members, neighbors, mailrooms, and your local post office.
If the package cannot be located, please contact the carrier directly, as carriers maintain delivery records and GPS scan information.
We appreciate your trust, your support of our family business, and your passion for preserving and enjoying the music that continues to connect generations.